Due to the Coronavirus (COVID-19) pandemic, the American Academy of Ophthalmology now finds it essential that all ophthalmologists cease providing any treatment other than urgent or emergent care immediately.
I started wearing face masks in the office. I will continue to be available for urgent & emergent care. I have also instituted tele-medicine which has already proven valuable for patients who are under quarantine. Currently, I offer tele-health visits to established patients only.
Here’s a Quick Patient Guide to save time & optimize your tele-health visit.If you wish to have a tele-medicine visit, contact your ophthalmologist and provide the following information:
- Medical insurance. Traditional Medicare has started to cover tele-medicine visits due to the coronavirus pandemic. If you have a Medicare Advantage, commercial insurance or no insurance, inform the office staff. Depending on your insurance, a tele-medicine visit may include a co-pay, co-insurance, deductible or be considered a non-covered service. You may be asked to make a deposit prior to consultation.
- Pharmacy. Be sure to mention your current local pharmacy, pharmacy location, phone number and allergies! Many pharmacies are located at the border of towns and the exact address is helpful for EMR systems.
- Cell phone number. Please test your device, such as a smart phone (iPhone, Android), tablet (iPad) or desktop computer prior to your appointment. Video call a friend or family member for audio and video! You may want to use selfie mode on the device. In some instances, having a family member or friend available is most helpful to highlight eye structures during the consultation.
- Email address. This is critical for many electronic medical record (EMR) systems which utilize a patient portal. After your visit, you may receive an email with patient instructions.
- Video conferencing platform. Inform the office of your preferred communication platform and contact information. This includes either the cell phone number or email address associated with the platform. Your ophthalmologist may offer the following options:
- Google Hangout
- Telemedicine patient portal, such as Doxy.me
- Other platforms including Facebook Messenger, Skype, WhatsApp, &Zoom
- Pre-Test. Take a free online vision test BEFORE your tele-medicine visit! The results will greatly help your ophthalmologist during your telehealth visit. All of Dr. Goel’s patients are asked to take a Pre-Test prior to consultation. Helpful platforms include:
- Light source. A penlight, flashlight or good lighting area may be most helpful. A family member or friend can also use the smart phone (or a second device) with flashlight on.
- Appointment Time. The office will give you an appointment time. A technician or scribe may call you prior to your appointment time to review your chief complaint, symptoms, medical history, medication list, etc. This will likely be by a phone call. The ophthalmologist will then be able to call via video to review your history and perform a tele-health consultation.
- If you are one of Dr. Goel’s or Dr. Miano’s established patients (seen at the Cherry Hill, NJ or Atco, NJ offices within the last few years) and need an urgent / emergent visit, call Regional Eye Associates or use the online form here.
- If you have a sudden loss of vision, trauma, chemical injury or other injury, you should call 911 and go to the nearest emergency room.