Patients often learn about their ophthalmologist from a primary care provider, family member, friend, or co-worker. After a patient learns about a physician & eye surgeon, she often performs a Google search and looks at physician review sites.
I once stumbled upon the patient review above which stated, “Dr. Goel is not personable.” This was a review from an out-of-state individual whose name did not appear in our patient database (Healthgrades has since changed their posts to remove reviewers full names).
I quickly learned that patient reviews, which can be posted anonymously, can adversely affect a physician’s online reputation.
Warren Buffett’s adage that it takes 20-years to build a reputation and 5-minutes to ruin it certainly applies to online rating sites.
Patient reviews drive health care
The 3 most important physician rating sites are Google, Google, and Google!
If you are a current or former patient who has had a 5-star experience with our practice, please share your 5-star ratings online. Every review helps to improve the patient experience & only takes a minute!
If you have less than a 5-star experience, please send me a message via the contact form below. I’ll respond personally to your message and share with my team.
Regional Eye Associates
741 Marlton Pike W,
Cherry Hill NJ 08002