SATURDAY MARCH 14
8-9 a.m. | Opening Session
Successful Leadership Drives Culture
Keynote Speaker: Ruth D. Williams, MD
9-11 a.m.
Respond to Changes in Your Practice Environment: A 20/20 Perspective
Robert E. Wiggins, MD, MHA
Arvind Saini, MD, MBA and Sara Burns Rapuano, MBA, OCS
11:15 a.m.-12:45 p.m.
Audit-Proof Your Practice
Sue J. Vicchrilli, COT, OCS, OCSR
12:45-1:45 p.m. | LUNCH
1:45-4 p.m.
A Healthy Practice is Lean: Simple Fixes to Maximize Efficiency and Improve Patient Experience
Sara Burns Rapuano, MBA, OCS
4-5 p.m.
Keeping the Fire Lit: Strategies for Preventing Burnout
Robert F. Melendez, MD, MBA
5-6 p.m. | RECEPTION
SUNDAY MARCH 15
8:30-10:30 a.m.
Smart Money: Ensure Financial Wellness for Your Practice in 2020
Ann M. Hulett, CMPE
10:45-11:45 a.m.
Protecting Your Practice: Risk Management Session Open Mic
Linda D. Harrison, PhD
11:45 a.m.-12:30 p.m.
The Compassionate Practice: Establishing Equity Between Your Patients and Staff (Maximizing Communication from Millennial to Baby Boomer)
Ravi D. Goel, MD and Robert F. Melendez, MD, MBA